Need Help?

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Customer Service

Customer care is based in Houston, Texas operating from 8 AM-5 PM CST.

You may contact a team member specializing in online orders at 832-271-5567 or via email at shop@elitecontrols.us.

 

Looking to order via invoice?

For customers who meet our specified order volume threshold and provide sufficient credit references, we’d be happy to set up an account so you can order via invoice. Please contact a member of our team at 832-271-5567 or via email at shop@elitecontrols.us.

Shipping

Standard Shipping
Orders placed by 2 PM CST Monday – Friday will be shipped the same business day.
Weekend Orders
Orders placed outside of business hours will be processed the following business day.

Returns

If you need to return an eCommerce item, you may (a) ship it back to us or (b) drop off the product to any of our locations during regular business hours if:

  1. A copy of the invoice is furnished;
  2. The material is returned within 30 days from date of invoice;
  3. The material is in resalable condition (unused, in original packaging, etc.);
  4. The material is not a Special Order item;
  5. A 10% re-stocking fee applies on all returns.

 

If you are shipping the product:

  1. Please call 832-271-5567 for a Return Material Authorization Number (RMA) prior to returning any material. The returned material must be accompanied by the RMA Number.
  2. Carefully package the item(s) and include the packing slip.
  3. Write the reason for returning the product on your packing slip; if the packing slip is not available, please provide the purchase date, the original invoice number and the item number for the product.
  4. Indicate whether you would like a replacement product or a credit.
  5. Ship the package to

ATTN: Online Returns
Elite Controls, Inc
16330 Central Green Blvd. Ste. 100
Houston, TX 77032

  1. Please prepay shipping – we do not accept Cash on Delivery (C.O.D.s).

Questions? Please contact a member of our team at 832-271-5567 or via email at shop@elitecontrols.us.